Thank you for shopping with OKOK Online. This Shipping Policy explains how orders are processed, shipped, and delivered to our customers.
Order Processing
All orders are processed within 1–2 business days after successful payment confirmation.
Orders placed on Sundays or public holidays are processed on the next working day.
Order processing includes verification, quality checks, and secure packaging before dispatch.
Shipping & Delivery Time
OKOK Online currently offers standard shipping only.
Orders are typically delivered within 5–10 business days, depending on the delivery location.
Delivery timelines are estimates and may vary due to courier delays, weather conditions, regional restrictions, or unforeseen circumstances.
Shipping Charges
Shipping charges (if applicable) are calculated and displayed at checkout before payment.
Any free shipping offers, if available, will be clearly mentioned on the product page or during checkout.
Order Tracking
Once your order is shipped, you will receive a shipping confirmation via email or SMS along with tracking details.
Tracking information may take 24–48 hours to become active after dispatch.
Shipping Address Responsibility
Customers are responsible for providing a complete and accurate delivery address, including the correct PIN code and contact number.
OKOK Online is not responsible for delivery delays or failures caused by incorrect, incomplete, or unreachable addresses.
Damaged or Missing Deliveries
If you receive a damaged product, please contact us within 24 hours of delivery with clear photographs of the product and packaging.
For missing or lost shipments, reach out to our support team so we can coordinate with the courier partner.
Such cases are handled in accordance with our Return Policy and Refund Policy.
Returned Shipments
If an order is returned to us due to incorrect address details, refusal to accept delivery, or repeated delivery failures, re-shipping charges may apply.
Customers will be contacted for confirmation before re-dispatching the order.
Shipping Locations
OKOK Online currently ships only within India.
International shipping is not available at this time.
Contact Us
For any shipping-related questions or assistance, please contact us:
